At BRAND PALACE, we believe that every order should be delivered quickly, safely, and with complete transparency. That’s why we work exclusively with UPS Express, ensuring that your package arrives securely and on time.
Fast Worldwide Delivery – All orders are shipped via UPS Express for maximum speed and reliability.
Free Shipping on Orders Over 200€ – Shop your favorite designer pieces and enjoy complimentary shipping when your total reaches 200€.
Track Your Order – Every order comes with a UPS tracking number, so you can follow your package from the moment it leaves our warehouse until it reaches your doorstep.
Secure Packaging – All items are carefully packed to ensure they arrive in perfect condition.
At BRAND PALACE, we want you to love every item you purchase. If for any reason you are not fully satisfied, you may return your order under the following conditions:
14-Day Return Window – Items may be returned within 14 days from the original delivery date.
Condition of Items – Products must be returned in their original, unworn, and unwashed condition, with all tags, packaging, and accessories intact. Items that appear used or damaged will not be accepted.
Refund Method – Approved returns will be refunded to the original form of payment or issued as store credit, depending on your preference.
Return Shipping – Customers are responsible for the cost of return shipping. Original shipping and handling fees are non-refundable.
Final Sale Items – Please note that sale items are non-refundable and cannot be exchanged.
Important Notes
To ensure your return is processed smoothly, please contact our customer service team before sending back any items.
We recommend using a trackable and insured shipping service for all returns. BRAND PALACE is not responsible for lost or damaged return shipments.
Refunds are typically processed within 5–7 business days after the returned items have been received and inspected.
We proudly ship to customers all around the world. Delivery times may vary depending on your location, but most international orders are delivered within 2–5 business days. Customs and import duties may apply depending on your country, and customers are responsible for these charges.
Your shopping experience is our top priority:
All shipments are insured against loss or damage during transit.
We collaborate only with trusted courier services to guarantee peace of mind.
Signature upon delivery may be required for added security.
Need help with your order? Our dedicated customer care team is here to assist you with tracking, delivery updates, or any special shipping requests.
The Essence of BRAND PALACE
Discover a curated selection of premium fashion, where timeless elegance meets modern trends. Our mission is to bring you authentic style, quality craftsmanship, and an exceptional shopping experience.
Our vision is to redefine modern fashion retail by making premium and designer clothing accessible to customers worldwide. We believe in blending timeless elegance with today’s trends, while offering a seamless online shopping experience built on trust and quality.
Our mission is to inspire confidence and individuality through carefully curated collections. Every item we select reflects authenticity, craftsmanship, and style — ensuring that our customers feel both unique and empowered.
We are here for you at every step of your shopping journey. From quick responses to your inquiries to secure worldwide delivery, our support team is dedicated to providing exceptional service. Customer satisfaction is not just our priority — it is the foundation of our brand
Shop with ease
Browse our curated collections of premium fashion. Add your favorite pieces to the cart and enjoy a seamless shopping experience from start to finish.
Personal assistance
Our customer care team is here to help you with sizing, orders, or delivery details. Send us a message anytime — we’ll respond quickly.
Authenticity guaranteed
Every item we sell is 100% authentic. We work only with trusted suppliers to ensure that you receive genuine designer fashion with confidence.
About us info
At BRAND PALACE, we believe that luxury fashion should be both inspiring and accessible. Our mission is to connect customers with authentic designer clothing, shipped worldwide with care and reliability. Whether you’re shopping for timeless classics or modern trends, we’re here to provide quality, trust, and exceptional service.